Etiquette Expert

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Shawn E. Gilleylen

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Shawn E. Gilleylen founded and manages Administrative Support Associates, a firm offering business etiquette training, customer service training, business writing, and executive support services with a niche in private equity.  Prior to starting the company in 2001, Shawn served as Legislative Assistant and Speechwriter for U.S. Senator Christopher S. Bond (R-MO).  Having extensive analytical writing and research experience, Shawn developed the ability to convey complex and controversial information into clear, concise, meaningful terms.  

After years of interviewing job candidates and observing employees who lacked good manners and business etiquette skills, Shawn created the Success with Etiquette™ Training Program.  With over 15 years of professional expertise working with dignitaries and CEOs, Shawn provides business etiquette training to help businesses and individuals gain a competitive edge by strengthening their professionalism, corporate image, and productivity.  She focuses on behavior and attitude which are the most important elements of success regardless of endeavor.

Shawn’s highly energetic, warm, interactive style captivates audiences of all ages and facilitates a dynamic dialogue and interaction.  During her fun-filled, educational, and entertaining presentations, participants enjoy “real life,” role-playing exercises.  Shawn has presented to a wide spectrum of audiences from corporate executives to educational institutions and associations to career fairs.  She has helped people from all walks of life polish their image and improve their self-confidence.

Shawn is a passionate speaker, author, trainer, and syndicated columnist on business etiquette, company culture, job training, and teen pregnancy.  She has appeared on radio programs and local television discussing how to boost your professional success with etiquette.  Shawn developed the Bridging the Generations program manual for the National Head Start Association, which is published and utilized worldwide by Head Start centers. 

Shawn is a member of the Workforce Development Council and member of the National Association of Female Executives.  She is a Board member of the Greater Washington Women's Network and graduate of the Greater Washington Board of Trade Small Business Academy Program.  For the past three years, Shawn has devotedly served as a volunteer tutor in reading and journal writing with CentroNia’s Family Literacy Program and member of Delta Sigma Theta Sorority, Inc. Shawn is an avid trap and skeet shooter who enjoys great outdoor adventures.

 

After earning her bachelor’s degree in communication studies from the University of Missouri-Kansas City, Shawn worked as a creative writing teacher in the St. Louis Public School System.  During her tenure in the United States Senate from 1991 until 1998, Shawn handled public policy matters on education, labor, and children and family issues.  She has drafted early childhood education, welfare reform, and job training legislation and was the Senator’s point person on education-health and human services-labor appropriations.  

 

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Contact Us

TO BOOK A KEYNOTE OR SEMINAR CONTACT US AT 202.352.3166 or shawng@adminsupportassociates.com to learn more about our services.

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Copyright ©2003-2008 Administrative Support Associates. All rights reserved.

P.O. Box 12411, Arlington, VA  22219